DELL operates a tremendous amount of support services for it’s existing enterprise and consumer products divisions. We were brought in to help conceive a product that would take technical support to the next level. Compared to existing analysis tools, the DELL product would assess more detail, provide more insights, and even more control to the consumer – all without adding complication. This “white glove” service provides an automated layer of constant technical assessment, along with the context of what’s discovered so the user can take recommended actions.
Our client granted us 10 free subscriptions for a year to this new service (currently in Beta) here >