LookSmart
NetNanny Web Application Service

LookSmart wanted to update and modernize the NetNanny privacy monitoring application parents ues to control Internet access for children. The goal was to provide a revised system interface that would make the setup process easy and informative to monitor. Until now, most systems were clunky and complex - often major turn offs to parents who long for a simple system that informs them of activities they should be concerned about.
Year Built: 2002
Project duration: 2 months
Zaudhaus role: Task Analysis, User-Workflow, Interface Design

Services
Interaction design, Interface Design

Industries
Network Security, Client-Software
STATS
RELATED
CHALLENGE + SOLUTION
The Challenge: We spent quite a bit of time discussing, reviewing user-feedback, and strategizing with Looksmart executives and product managers - just what the primary areas of focus needed to be for this UI redesign. The challenges we were facing included developing a user-model that parents would feel very much at home with - and not intimidated by. There had been an overwhelming amount of feedback that parents couldn't even get started with the current version of the product. The first-time experience had to change.

We developed a tab-model because it was becoming the most recognizable and understandable user-model in use on the Web. People truly knew what to do when they saw 4-7 tabs. We established the notion of a dashboard-view in order to showcase a status of performance and child-behaviors and messaging.